Frequently Asked Questions
Everything you need to know about shopping at New Look
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier's website to monitor your delivery status.
What is your return policy?
We offer a 28-day return policy from the date of receipt. Items must be unworn, in their original packaging, and with all tags still attached.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. Once an order is confirmed, we are generally unable to make changes or cancellations.
How do I know which size to choose?
You can refer to our comprehensive Size Guide found on every product page, which includes measurements for UK, EU, and US sizing to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and flexible payment options like Klarna and Clearpay to make your shopping experience easier.